Trine 2 FAQ

Windows
Operating system: Windows 7 / Vista / XP
Processor: 2.0 GHz CPU (Dual Core recommended)
Memory: 1 GB
Hard disk space: 1.5 GB
Video: ATi Radeon HD 2400 or NVIDIA GeForce 7600 or better (Shader Model 3.0 needs to be supported)
Sound: DirectX 9.0c compatible
DirectX: 9.0c

*Please note that Trine 2 may not run on most Intel graphics solutions used in 2004-2009. The game does run on new (2010-) Intel HD Graphics 3000 or better.

Mac
Operating system: Mac OS X 10.6 or better
Processor: Intel Mac
Memory: 1 GB RAM
Hard Drive: 1.5 GB
Video: OpenGL 2.0 and Shader Model 3.0 compatible video card with 128 MB shared or dedicated RAM*
Other: Keyboard, Mouse/Trackpad with Secondary click enabled

*Minimum Mac model requirements:
MacBook mid 2010 (GeForce 320M) or better
MacBook Air late 2010 (GeForce 320M) or better
MacBook Pro mid 2007 (GeForce 8600M) or better
iMac mid 2007 (Radeon HD 2400 XT) or better
Mac Pro early 2008 (Radeon HD 2600 XT) or better
Mac mini late 2010 (GeForce 320M) or better

*Please note that that Trine 2 does not run on Intel graphics solutions used in 2006-2008. The game does run on new (2010-) Intel HD Graphics 3000 or better. Macs with NVIDIA GeForce 9400M may not achieve smooth gameplay.

Linux
Operating system: Ubuntu 10.10 or later, Linux Mint 12, Fedora 16, OpenSUSE 12.1 (others may work but may require manual library dependency installation)
Processor: 2.0 GHz CPU (Dual Core recommended)
Memory: 1 GB
Hard disk space: 1.5 GB
Video: Shader Model 3.0 needs to be supported

*Please note that Trine 2 may not run on most Intel graphics solutions used in 2004-2009. The game does run on new (2010-) Intel HD Graphics 3000 or better (and in some cases on older generation, e.g. X3100, however the driver situation may prove problematic and we do not have first-hand experience of these cases yet).

We are still determining the final Linux system requirements, so the above may be slightly inaccurate.

Trine 2 will not be available in retail in North America, unfortunately. This is due to lack of interest from North American PC distributors - the market is not very healthy for anything but AAA big-budget big-publisher games. Some copies will trickle into French-speaking Canada, so some Canadian online shops could perhaps sell it via mail. You can check out e.g. Future Shop.

Trine 2 will not be released in retail for the consoles (Xbox 360 / PlayStation 3) at this point, because typically XBLA/PSN downloadable games are not released at retail.

To mitigate the X/O issue on Asian consoles before we get an official update out, here's savegames that will help:

Trine 2 full save game (for North American version only) (has all the skills unlocked)
Trine 2 full save game (for European version only) (has all the skills unlocked)

The Very Low settings will cause longer loading screens (considerably so). This is due to the fact that all textures will have to be loaded into memory in a different way. It is advisable to try Low settings before Very Low, and see if that would be acceptable, because Very Low can be painful to try out. We may have some fixes coming for this but no promises (the fix would be a predefined data package of around 300 MB, which we may or may not make available later - sorry).

If you get black borders when running the game over HDMI, it is probably related to refresh rates. The simple fix is to set Trine 2 to use the same refresh rate as your desktop is using.

If the above doesn't help, here are some links:
RyuKent on Life
Steam Forums - Can't disable overscan problem (SOLVED)
Steam Forums - Trine 2 & HDMI Problem (SOLVED)

Steam sometimes has trouble with Jumbo Frames (router setting) in multiplayer games. This used to happen in Trine 2 as well, however as of patch 1.07 the issue should have been fixed. If you get 9999 ping and can't join games, it's still something to look into.

Also, some users have reported that changing Steam download server region/location sometimes helps improve ping. It should not have any effect (the multiplayer does not actually use the download server at all), but in problem cases anything is worth a shot.

This error message can happen sometimes. In most cases, it will go away automatically - you can try restarting Steam, or restarting the computer, and try then. Typically this means that the Steam servers are too busy but the game will start working soon.

We (being us as developer and also our publishing partners) want to keep all the platforms at the same price level. This is partly related to our agreements as well and may change later on, but our thinking right now is that the Packs would introduce a pricing difference, and that would put the consoles at a slight disadvantage. We really want the console versions to be successes too, so it's a bit of a balancing act (even if the real impact of something like the Packs might not really be that big on console sales, but it's a psychological thing as well). This works both ways though, as the price on PC/Mac matches consoles and has fair euro conversion etc.

Here's the original thread:
Steam Forums - 3 pack anytime soon?

The Collector's Edition includes the digital soundtrack and the digital artbook (with artist commentary)

The physical Collector's Edition (available in Europe/Russia/Australia) includes a physical artbook in addition to the digital goodies.

For the digital Collector's Edition content, there's a great YouTube video here - Trine 2 Collector's Edition "Unboxing" Showcase & Explanation.

Old Radeon graphics drivers may crash Trine 2 at launch. Some laptops, at least some that use the Radeon chipsets, may not be able to use graphics drivers issued by ATi/AMD. You will need to obtain the drivers from the laptop manufacturer in this case.

If that fails and the manufacturer doesn't have new drivers available, you may try Mobility Modder.

If you are having trouble launching the game via Steam, try these:

1. Go to the game folder (e.g. C:\Program Files (x86)\Steam\SteamApps\common\trine 2 ), and right-click trine2_32bit.exe, and run as administrator. Does it still give the same error message?

2. Try running it with Steam logged in, and also logged out. When it's logged out, and you run the game, it should pop up the Steam login screen. Login and see what happens. This has helped in some cases.

Trine 2 uses standard Steam multiplayer connections. Check this Support page for more info on ports and connections.

If you use an Xbox 360 Controller, some users have reported crashes or freezes with Trine 2 and several other games (incl. Psychonauts and Bit.Trip.Runner). This is related to the Xbox 360 Controller sending rumble information (the problems can be related to e.g. losing health). To fix these issues, update the Xbox 360 Controller drivers. If the problems continue, please get in touch.

There are two approaches to anti-aliasing in Trine 2, FXAA and supersampling (SSAA). In higher anti-aliasing modes, we use both of these techniques together. Due to how our rendering works, we cannot use traditional MSAA.

FXAA is a post processing filter that 'intelligently' blurs the image trying to get rid of jaggies (and high contrast pixel differencies). It gives really good results for the amount of computing power it uses. However, as it doesn't provide any extra information it cannot address sub-pixel errors.

Supersampling, as the name suggests, improves image quality by rendering more than one pixel worth of data for each pixel that is displayed on monitor. How much extra data there are depends on SSAA mode. As this is a brute-force approach, it is very expensive from performance point of view. If you have performance problems, the first thing to try is to reduce SSAA level from the launcher.

For example for 1920x1080 (1080p) resolution

2xSSAA will render 2550 x 1430 image, apply FXAA and scale it back to 1920x1080.
3xSSAA will render 3180 x 1790 image, apply FXAA and scale it back to 1920x1080.
4xSSAA will render 3840 x 2160 image, apply FXAA and scale it back to 1920x1080.

It is possible to use even higher SSAA modes, but that requires editing %APPDATA%/Trine2/options.txt and changing AntiAliasSamples to higher value (up to 16). Please note that this requires a huge amount of GPU power (1080p with 16x SSAA means rendering 7680x4320 image) and a lot of memory, and for this reason it is not exposed in the launcher.

It is also possible to use SSAA without FXAA by changing
setOption(renderingModule, "PostProcessAntiAliasing", true)
to
setOption(renderingModule, "PostProcessAntiAliasing", false)
from %APPDATA%/Trine2/options.txt.

CrossFire GPUs may face an issue where the screen freezes momentarily quite often, making the game unplayable. We are aware of the problem and are working on a fix. In the meantime, please disable CrossFire if this issue happens to you - sorry!

Go to the game folder (i.e. C:\Program Files (x86)\Steam\steamapps\common\trine 2\ ) and try to launch trine2_32bit.exe . This should give some kind of an error message.

Also, try running the executable with Steam logged in, and not logged in. When Steam isn't open, the executable should prompt the Steam login screen, and after you login it should launch the game. In some rare cases this has actually helped.

If the game crashes with the following error:

Exception code: 0xc0000005
Address: 0x770e9848
Minidump:
c:\program files\steam\steamapps\common\trine 2\log\trine2_32bit.exe.dmp

There are a few possible solutions: if you have an AMD/ATi Radeon card, update your video card drivers.

If that doesn't help, try renaming/removing the atigs.dll file in the Trine 2 folder.

If the game crashes, and nothing seems to work, here's a list of items that have helped other users and/or software that has caused trouble:

- SpeedBit Video Accelerator (try updating it or uninstalling)

Trine 2 is very taxing on the graphics card. If you have any weird issues, try limiting the framerate to see if it's an overheating issue or something else related to the graphics card.

There's a couple of ways to do this, and the easiest is to go to the game's Visual Settings menu, and enable "FPS cap". Set it to 30. Alternatively, you can enable V-sync in the Launcher to limit the framerate to e.g. 60.

The comma key is a secondary function for weapon change. This can be fixed though - go to your %APPDATA%\Trine2 folder (just paste that to Windows Explorer, or on Mac the folder is ~/Library/Trine2/ ), and then to the UserBinds folder.

You should find these files there:

User_Custom_InputComponent_Warrior_Binds_for_DirectInput_System_Keyboard.txt
User_Custom_InputComponent_Thief_Binds_for_DirectInput_System_Keyboard.txt

In both of these, there's a line:

selectNextWeapon = 1, Button, Undefined, 51

Change 51 to 0, and save the file.

Notepad may not open the files correctly, so if you have any other text editing software please use that instead. Notepad might work too but it's just a bit more difficult to use.

After that change everything should work.

NVIDIA has an excellent Trine 2 optimization article.

There is a known issue with Trine 2 on the Mac and disconnecting an Xbox 360 Controller during the game. This is most likely not fixable, because it is related to a third party library (SDL) that we use.

Several things with varying seriousness have happened:

- All input stops working. Cmd-tab doesn't work, mouse doesn't move, nothing (game was running in window)
- Nothing seems to happen, but when game is exited, it doesn't completely exit. Therefore Steam can't shutdown and OS can't shutdown
- Trying to start the game after unplugging controller in game doesn't work. Game icon appears but nothing else happens (even debugger doesn't quite work, but it freezes somewhere inside SDL_INIT)
- At least once Trine 2 started enough to show a window, but otherwise seemed to be similarly stuck
- Once I crashed the whole thing badly enough to require hard reset by pressing and holding power button, though this may have been because of debugging, killing and force quitting stuff

- Only happens with the Xbox 360 Controller and with it, it's 100 %. Probably a problem with Colin Munro's driver and SDL. We probably cannot fix this on our side.

Trine 2 is available from many online distributors. All current versions are Steamworks-enabled, meaning that you will have to use Steam to play the game (a DRM free version will be available in 2012).

If you buy the game from the Humble Store on the Trine 2 site, operated by Frozenbyte (developers) and Humble Bundle, you will get a Steam code. The code can be redeemed on Steam with these instructions:

How-to: On the download page for your Trine 2, you should see a "Click the button to redeem your Steam key". Click the button on the left, and your code is displayed in the box. Enter this key in Steam - open the Steam client and look for "Add Game" at the bottom left. Then click "Activate a Product on Steam" and follow the instructions.

If you have a gamepad where the Axis doesn't seem to work properly (it's inverted or otherwise wrong), try this:

go to %APPDATA%\Trine2\ and edit options.txt, and change the line that reads
"setOption(inputModule, "DefaultAxisPointerSensitivity", 1)"
to
"setOption(inputModule, "DefaultAxisPointerSensitivity", -1)".
This will fix the inversion.

One recent issue for another user that their AV software was flagging the trine2_32bit.exe file as something that was deleted constantly/not allowed to run.

If you have Nod32 go to Tools > Quarantine (make sure the display is in advanced mode) then find "trine2_32bit.exe" and restore it.

Also if you get a warning (from the .exe file because it will tell you that it is not a safe file) just check the box that won't notify you from this file again and that it won't place it in quarantine again.

You can try this with your own Antivirus, just check the AV's vault/quarantine folder or menu and check that trine2_32bit.exe is restored.

This was posted on the Steam Forums:

If you have NOD32 that means it sees Trine.exe as an unidentified virus, which it isn't actually. So when you install trine, nod32 prevents trine.exe from being created, so you probably don't even have the exe in your trine folder in steam.
- You need to disable the AMON module, at least for the time you want to play.
- Next, go to your library in steam, select trine, right click, properties, third tab (local files) and you have the option to check file integrity or something. This will install the missing trine.exe file
- Next go to ANOM settings in NOD32, tab 4, click add , select the Trine.exe file and exclude it from future searches.
- You can next turn on the AMON module and all should work
(Oh, and if anyone has similar problems with Trine 2, it probably should work also, if you're missing the exe file from the Trine folder)

Old Athlon processors/CPUs cannot run the regular Trine 2 version due to missing SSE2 instructions (Trine 2 is compiled with SSE2 enabled). See for example this thread on our forums.

We have a solution to this problem so please get in touch and we can sort it out on a case-by-case basis.

- Offline mode; Use Steam's "Go Offline" mode; unplug your internet connection, disable your antivirus software, and then try running the game from Steam and from the folder

- Try running trine2_32bit.exe from the game folder with Steam already logged in

- Try running trine2_32bit.exe from the game folder with Steam logged out so that Steam is not yet running; then input your login when prompted by the trine2_32bit.exe, and see if that helps any

- check the \log\ folder under the game folder, does it have any files/information in them?

Also check all your software and perhaps disable them temporarily. This could include your graphics card software (AMD Catalyst Center or NVIDIA Control Panel), your motherboard software, and anything.

You could also try updating Java, for some reason that has helped fix a couple of problems with the original Trine.

If you can't join an online game but you see a list of games (servers) available, make sure Steam is not in Offline mode.

There's a handy thread over at the Steam Forums regarding Steam Cloud usage.

To improve performance in Trine 2, the first thing to do is to set everything to Medium or Low (or even Very Low), and then lower the resolution a bit (try e.g. 1280x800 or 800x600). Also make sure antialiasing is off.

Another thing, which is a bit more complex, is to go to the game's settings in %APPDATA%\Trine2\ (Windows) or ~/Library/Trine2/ (Mac) and edit options.txt, and find the line

setOption(renderingModule, "ResolutionReduction", 0)

and set that to 3 instead of 0. That will help a little bit too. Also, while you're at it, enable the line:

setOption(renderingModule, "ShowFPS", false)

to true, and then you will see the framerate counter in the upper-left corner.

This should help a bit. The gameplay will feel smooth at 25-30 fps.

Here is a user case of this problem:

"When the ESRB rating screen displays as the game is starting, the windows mouse cursor becomes locked into an invisible box in the upper-left quadrant of the screen, it can move maybe an inch in any direction but zeroes back to the same location. It's the same cursor icon used for a frozen/working program in Windows. It stays this way until I leave the game. There is also a second mouse cursor, which uses the game's icon. This second mouse cursor works properly, and otherwise the game has been working fine for me. However, the first cursor is a distraction during the entire time I'm in the game."

The solution:

"I wanted to give you an update on this issue. I had tried running the game in windowed mode before I had contacted you, and it hadn't worked. However, when I enabled multiple mice and keyboards in the control settings, it worked, and now the phantom cursor is gone. Thank you very much for the prompt reply."

NVIDIA Control Panel and AMD Catalyst Center may create various profiles and other such setting files for games. Sometimes these can cause problems. Here's one such Steam thread.

Trine 2 (as of 1.09) has a minor issue with fonts/texts on Macs that don't have fonts installed in their default location (due to e.g. graphic design work or other tweaks like that). We have made some fixes to this that will be rolled out in a future update, but at the moment here is the solution if you cannot see any text in the main menu (just greed dots).

Basically, the game looks for /Library/Fonts/Georgia.ttf file. If that file is not present, the game will not show any text. Note that the fonts are in the system Library, i.e. in the Library that's in the root of the Macintosh HD, not in the user Library folder. So find the Georgia.ttf file on your Mac and copy it to the /Library/Fonts/ folder, and then the game should work again.

If you can't locate the Georgia.ttf font, please get in touch with us.

Trine 2 needs right-clicking for its controls - many Macs don't have this enabled because it's not the default setting.

To enable right-click, or Secondary click as it is called on the Mac, go to System Preferences in the Dock, and check the settings for Mouse (or Trackpad), and the checkbox for Secondary click. That should do the trick. You can check this image on the Apple website to get a better idea: http://images.apple.com/magicmouse/images/software_20091020.jpg

Alternatively, you can use the Ctrl button on the keyboard to emulate the Secondary click, but it's not as convenient.

Also note that the game needs continuous use of the Secondary click, to keep the levitation magic going on.

They are stored in ~/Library/Trine2/ (yes we know this is a bit unorthodox, sorry!)

If you exit Trine 2 and the process is left in the task manager, check if you are also running Stardock's WindowBlinds. The program may try to skin Trine 2, and that will fail and cause the executable to hang in there. This can happen at least on Windows XP. You can add an exception to prevent WindowBlinds from trying to skin the game and that should solve the problem.

You can enable cheats in Trine 2 (and Trine 2: Goblin Menace) by editing the options.txt file manually.

Open %APPDATA%\Trine2\ and then options.txt, and scroll to the end and modify it this way:

setOption(trine2Module, "CheatsEnabled", true)

After that the following commands work ingame:

F5 - Warp forward
F6 - Warp upward
F7 - Cheat: Health
F8 - empty
F9 - Cheat: Skills
F10 - Cheat: Immortal/Mortal
F11 - Hide the user interface for 3 seconds (to take screenshots etc)

Cheats won't work in multiplayer and you won't get to save e.g. experience points gained through the Skills cheat.