The Very Low settings will cause longer loading screens (considerably so). This is due to the fact that all textures will have to be loaded into memory in a different way. It is advisable to try Low settings before Very Low, and see if that would be acceptable.

If you get black borders when running the game over HDMI, it is probably related to refresh rates. The simple fix is to set Trine 2 to use the same refresh rate as your desktop is using.

If the above doesn't help, here are some links:
RyuKent on Life
Steam Forums - Can't disable overscan problem (SOLVED)
Steam Forums - Trine 2 & HDMI Problem (SOLVED)

Old Radeon graphics drivers may crash Trine 2 at launch. Some laptops, at least some that use the Radeon chipsets, may not be able to use graphics drivers issued by ATi/AMD. You will need to obtain the drivers from the laptop manufacturer in this case.

If that fails and the manufacturer doesn't have new drivers available, you may try Mobility Modder.

Some users have reported crashes or freezes with Trine 2 and several other games (incl. Psychonauts and Bit.Trip.Runner) when using an Xbox 360 Controller. This is related to the Xbox 360 Controller sending rumble information (the problems can be related to e.g. losing health). To fix these issues, update the Xbox 360 Controller drivers. If the problems continues after updating the drivers, please contact us to Support [at] Frozenbyte [dot] com.

CrossFire GPUs may face an issue where the screen freezes momentarily quite often, making the game unplayable. We are aware of the problem and are working on a fix. In the meantime, please disable CrossFire if this issue happens to you - sorry!

What to do if the game doesn't start? Here is a list what you could try to do:

1. Try to launch the game as an administrator (in Windows \Steam\SteamApps\common\Trine 2\trine2_32bit.exe ).

2. You can also try to launch Steam as an administrator as Trine 2 needs access to to write when it launches.

3. If you have Windows 8, try to launch the .exe in compatibility mode (e.g. Win 7 / Vista / XP SP3)

4. Update the graphics card drivers and DirectX.

5. Try to verify the game cache in Steam (by right clicking on Trine 2 in your Steam Library then click on properties and choose local files-tab and the button to verify integrity of game cache should be there).



Also, you could try running the executable with Steam logged in, and not logged in. When Steam isn't open, the executable should prompt the Steam login screen, and after you login it should launch the game. In some rare cases this has actually helped.
Also check the part PC: Crash upon launch (Programs that might cause it) below.

If those have any logs send them to us by email to Support [at] Frozenbyte [dot] com so we can look at them. Please also send your system information and you might also want to mention you tried all above.

There are a few possible solutions if you come across this exception code.
Try to run Trine 2 without any additional programs running in the background; start your computer and make sure you don't have Xfire or any other software like that on, and then try to start the game.

If that does not help, the following will most likely solve this issue:
- Right click Trine 2 on your Steam Library
- Select Properties
- Click �Set Launch Options�
- Write the following inside the text box: -disableMinidump

Copy the text exactly as it is and remember to include the minus sign there as well.

If nothing above helps and you have an AMD/ATi Radeon card, you can try updating your video card drivers. If that does not help, you can also try renaming/removing the atiags.dll file in the Trine 2 folder. You can take a backup copy of the file before removing it.

If the game crashes, and nothing seems to work, here's a list of items that have helped other users and/or software that has caused trouble:

- SpeedBit Video Accelerator (try updating it or uninstalling)

Trine 2 is very taxing on the graphics card. If you have any weird issues, try limiting the framerate to see if it's an overheating issue or something else related to the graphics card.

There's a couple of ways to do this, and the easiest is to go to the game's Visual Settings menu, and enable "FPS cap". Set it to 30. Alternatively, you can enable V-sync in the Launcher to limit the framerate to e.g. 60.

The comma key is a secondary function for weapon change. This can be fixed though - go to your %APPDATA%\Trine2 folder (just paste that to Windows Explorer, or on Mac the folder is ~/Library/Trine2/ ), and then to the UserBinds folder.

You should find these files there:

User_Custom_InputComponent_Warrior_Binds_for_DirectInput_System_Keyboard.txt
User_Custom_InputComponent_Thief_Binds_for_DirectInput_System_Keyboard.txt

In both of these, there's a line:

selectNextWeapon = 1, Button, Undefined, 51

Change 51 to 0, and save the file.

Notepad may not open the files correctly, so if you have any other text editing software please use that instead. Notepad might work too but it's just a bit more difficult to use.

After that change everything should work.

If you have a gamepad where the Axis doesn't seem to work properly (it's inverted or otherwise wrong), try this:

go to %APPDATA%\Trine2\ and edit options.txt, and change the line that reads
"setOption(inputModule, "DefaultAxisPointerSensitivity", 1)"
to
"setOption(inputModule, "DefaultAxisPointerSensitivity", -1)".
This will fix the inversion.

One recent issue for another user that their AV software was flagging the trine2_32bit.exe file as something that was deleted constantly/not allowed to run.

If you have Nod32 go to Tools > Quarantine (make sure the display is in advanced mode) then find "trine2_32bit.exe" and restore it.

Also if you get a warning (from the .exe file because it will tell you that it is not a safe file) just check the box that won't notify you from this file again and that it won't place it in quarantine again.

You can try this with your own Antivirus, just check the AV's vault/quarantine folder or menu and check that trine2_32bit.exe is restored.

This was posted on the Steam Forums:

If you have NOD32 that means it sees Trine.exe as an unidentified virus, which it isn't actually. So when you install trine, nod32 prevents trine.exe from being created, so you probably don't even have the exe in your trine folder in steam.

- You need to disable the AMON module, at least for the time you want to play.

- Next, go to your library in steam, select trine, right click, properties, third tab (local files) and you have the option to check file integrity or something. This will install the missing trine.exe file

- Next go to ANOM settings in NOD32, tab 4, click add , select the Trine.exe file and exclude it from future searches.

- You can next turn on the AMON module and all should work

(Oh, and if anyone has similar problems with Trine 2, it probably should work also, if you're missing the exe file from the Trine folder)

Old Athlon processors/CPUs cannot run the regular Trine 2 version due to missing SSE2 instructions (Trine 2 is compiled with SSE2 enabled). See for example this thread on our forums.

While we do not officially support this, you can get in touch with our Support at Support [at] Frozenbyte [dot] com and we can see if we have a solution, if not immediately then in a few weeks or months time. It is worth noting that nothing will improve the processor itself, so gameplay may not be smooth regardless.

- Offline mode; Use Steam's "Go Offline" mode; unplug your internet connection, disable your antivirus software, and then try running the game from Steam and from the folder

- Try running trine2_32bit.exe from the game folder with Steam already logged in

- Try running trine2_32bit.exe from the game folder with Steam logged out so that Steam is not yet running; then input your login when prompted by the trine2_32bit.exe, and see if that helps any

- check the \log\ folder under the game folder, does it have any files/information in them?

Also check all your software and perhaps disable them temporarily. This could include your graphics card software (AMD Catalyst Center or NVIDIA Control Panel), your motherboard software, and anything.

You could also try updating Java, for some reason that has helped fix a couple of problems with the original Trine at least.

If you still have Steam launch issues contact to Steam Support or our support at Support [at] Frozenbyte [dot] com.

If you can't join an online game but you see a list of games (servers) available, make sure Steam is not in Offline mode.

To improve performance in Trine 2, the first thing to do is to set everything to Medium or Low, and then lower the resolution a bit (try e.g. 1280x800 or 800x600). Also make sure antialiasing is off.

Another thing, which is a bit more complex, is to go to the game's settings in %APPDATA%\Trine2\ (Windows) or ~/Library/Trine2/ (Mac) and edit options.txt, and find the line

and set that to 3 instead of 0. That will help a little bit too. Also, while you're at it, enable the line:

to true, and then you will see the framerate counter in the upper-left corner.

This should help a bit.

Here is a user case of this problem:

"When the ESRB rating screen displays as the game is starting, the windows mouse cursor becomes locked into an invisible box in the upper-left quadrant of the screen, it can move maybe an inch in any direction but zeroes back to the same location. It's the same cursor icon used for a frozen/working program in Windows. It stays this way until I leave the game. There is also a second mouse cursor, which uses the game's icon. This second mouse cursor works properly, and otherwise the game has been working fine for me. However, the first cursor is a distraction during the entire time I'm in the game."

The solution:

"I wanted to give you an update on this issue. I had tried running the game in windowed mode before I had contacted you, and it hadn't worked. However, when I enabled multiple mice and keyboards in the control settings, it worked, and now the phantom cursor is gone. Thank you very much for the prompt reply."

Another solution:

"We managed to figure it out, for future reference it seems it might have been the aspect ratio of the monitor. Apparently in 1360 by 768 the mouse cursor was unresponsive in certain screens. Seems it was only the target cursor not the windows cursor thats used in the control options screen. I didn't see it in person so I'm not completely sure but I think lowering/changing the resolution to 1280/768 got it to work."

NVIDIA Control Panel and AMD Catalyst Center may create various profiles and other such setting files for games. Sometimes these can cause problems. Here's one such Steam thread.

Sometimes computers can have a hardware fault that causes crashes, freezes or other issues. We'll try to draft a good help for this, but in the meantime here's one story from our Community Forums that has a lot of suggestions - and a positive ending.
If that didn't help remember you can contact our suppot at Support [at] Frozenbyte [dot] com.

There is a known issue with Trine 2 on the Mac and disconnecting an Xbox 360 Controller during the game. This is most likely not fixable, because it is related to a third party library (SDL) that we use.

Several things with varying seriousness have happened:

- All input stops working. Cmd-tab doesn't work, mouse doesn't move, nothing (game was running in window)
- Nothing seems to happen, but when game is exited, it doesn't completely exit. Therefore Steam can't shutdown and OS can't shutdown
- Trying to start the game after unplugging controller in game doesn't work. Game icon appears but nothing else happens (even debugger doesn't quite work, but it freezes somewhere inside SDL_INIT)
- At least once Trine 2 started enough to show a window, but otherwise seemed to be similarly stuck
- Once I crashed the whole thing badly enough to require hard reset by pressing and holding power button, though this may have been because of debugging, killing and force quitting stuff

- Only happens with the Xbox 360 Controller and with it, it's 100 %. Probably a problem with Colin Munro's driver and SDL. We probably cannot fix this on our side.

Trine 2 (as of 1.09) has a minor issue with fonts/texts on Macs that don't have fonts installed in their default location (due to e.g. graphic design work or other tweaks like that). We have made some fixes to this that will be rolled out in a future update, but at the moment here is the solution if you cannot see any text in the main menu (just greed dots).

Basically, the game looks for /Library/Fonts/Georgia.ttf file. If that file is not present, the game will not show any text. Note that the fonts are in the system Library, i.e. in the Library that's in the root of the Macintosh HD, not in the user Library folder. So find the Georgia.ttf file on your Mac and copy it to the /Library/Fonts/ folder, and then the game should work again.

If you can't locate the Georgia.ttf font, please contact us to Support [at] Frozenbyte [dot] com.

Trine 2 needs right-clicking for its controls - many Macs don't have this enabled because it's not the default setting.

To enable right-click, or Secondary click as it is called on the Mac, go to System Preferences in the Dock, and check the settings for Mouse (or Trackpad), and the checkbox for Secondary click. That should do the trick. You can check this image on the Apple website to get a better idea: http://images.apple.com/magicmouse/images/software_20091020.jpg

Alternatively, you can use the Ctrl button on the keyboard to emulate the Secondary click, but it's not as convenient.

Also note that the game needs continuous use of the Secondary click, to keep the levitation magic going on.

If you can't join an online game but you see a list of games (servers) available, make sure Steam is not in Offline mode.

To improve performance in Trine 2, the first thing to do is to set everything to Medium or Low, and then lower the resolution a bit (try e.g. 1280x800 or 800x600). Also make sure antialiasing is off.

Another thing, which is a bit more complex, is to go to the game's settings in %APPDATA%\Trine2\ (Windows) or ~/Library/Trine2/ (Mac) and edit options.txt, and find the line

and set that to 3 instead of 0. That will help a little bit too. Also, while you're at it, enable the line to true, and then you will see the framerate counter in the upper-left corner.
This should help a bit.

The game may crash with the following error: This is almost always "solved" by running the game in windowed mode. To make the windowed mode more like fullscreen, you can edit these properties in the options.txt file ( .frozenbyte/trine2/ in the user home dir): If you set the resolution to your desktop resolution, then the game should play almost as if in fullscreen. You could also set the MaximizeWindow property to true and use a lower resolution (this has not been extensively tested however).

A user reports: "You can also install CompizConfig Settings Manager (CCSM), and select the option Legacy Fullscreen Support under Utility->Workarounds."

Trine 2 requires the EXT_texture_compression_s3tc extension, which is not always installed on a distribution (due to licensing issues).

Install libxtc-dxtn0 to fix this, or in some cases driconf (for e.g. Arch) and enable S3TC in the configuration.

You may get errors like "Program received signal SIGSEGV, Segmentation fault." This can mean a few things, but one possibility is that your graphics card drivers are not up to date. For example you may be missing the lib32-nvidia-utils package.

In addition to the lib32-nvidia-utils package, there are some other 32-bit libraries that need to be installed. This can vary system-to-system. One other such library is xorg-x11-drv-nvidia-libs.i686 (which can be installed with e.g. yum install xorg-x11-drv-nvidia-libs.i686).

On 64-bit systems, you should install ia32-libs.

In some cases (new Ubuntus) ia32-libs is not available. See this thread for some additional help, including: "I believe this specific use case was replaced with the packages "lib32z1 lib32ncurses5 lib32bz2-1.0 lib32asound2", which is probably a more specific and useful answer than saying "you can use multi-arch".

Trine 2 on Linux by default is limited to 30 frames per second (FPS). There's an option in options.txt (.frozenbyte/Trine 2/) called "TargetSmooth30FPS" which can be turned off to remove this limitation. This option overrides other FPS options.

Why is this enabled by default? We have determined that it provides the smoothest experience for most gamers. If the option is turned off, in some cases the framerate goes up but the actual experience becomes less smooth, due to the distribution's window manager, GPU/CPU, graphics drivers, etc.

In some distributions gamepads may not be selectable by default. This is because Trine 2 requires write access for the gamepad device. The solution varies from user to user, but here is an example solution:

"I use xboxdrv, which nicely prints the created device nodes (for me: /dev/input/js0 and /dev/input/event4 -- but this will be different from user to user). For a workaround a "chmod 666 /dev/input/js0 /dev/input/event4" does the trick. For a durable fix, one should fix the udev-rules."
Thanks Ren�!

To improve performance in Trine 2, the first thing to do is to set everything to Medium or Low, and then lower the resolution a bit (try e.g. 1280x800 or 800x600). Also make sure antialiasing is off.

Another thing, which is a bit more complex, is to edit the game's settings manually through options.txt file. You can find it from the user home dir ( .frozenbyte/trine2/ in the user home dir).

In the file find the following line:

and set that to 3 instead of 0. That will help a little bit too. Also, while you're at it, enable the line
to true, and then you will see the framerate counter in the upper-left corner.
This should help a bit.

Here's a guide to installing Trine 2 on Fedora 16.

If you can't join an online game but you see a list of games (servers) available, make sure Steam is not in Offline mode.

If you can't get Trine 2 to work on Linux try to check that your system and graphics drivers are up to date. You can also try to update the game cache in Steam (right click on Trine 2 in Steam, click on properties and choose local files-tab and the button to verify integrity of game cache should be there) or reinstalling the game.

Some users have also had problems with their audio tweaks. Removing audio tweak files might get the game to work correctly.

If any of above didn't help you contact us to Support [at] Frozenbyte [dot] com along with the description of your problem and your system information. You also might want to mention you tried everything above.

If the game is crashing please also follow the instructions below on how to make an output of a crash. It will help us to determinate the cause of the issue and will allow us to help you out with it.

Type the following:

In addition to the gdb backtrace output, please do this as well:
Please include both output logs along to your email.

Trine 2 is now available through North American PSN, European PSN, Australian PSN and Japanese PSN. PSN release for Asia/Hong Kong is unknown at the moment.

To mitigate the X/O issue on Asian consoles before we get an official update out, here's savegames that will help:

Trine 2 full save game (for North American version only) (has all the skills unlocked)
Trine 2 full save game (for European version only) (has all the skills unlocked)